Terms & Conditions
Store Policies for Physical Products
If you live in the United States, you can order directly from this site. The shipping rate is based on your shopping cart total.
Please Note that as of October 2021, the USPS has announced that shipping delivery times are 30% longer and shipping costs have increased while the USPS works to modernize their practices and fleet. Please be patient and know that we are doing everything we can to get you your orders out as quickly and economically as possible.
If you require international shipping, your shipping is calculated by weight and destination. Oversized items such as artwork may require special shipping. At this time we cannot ship physical products to the UK, Australia, or New Zealand but customers may still sign up for Online Workshops.
If you have questions regarding International Shipping, please email me at orders@nathaliesstudio to discuss shipping options.
I ship weekly. Normal shipping time is 2-3 weeks domestically. Please be aware that shipping times can be longer due to carrier delays.
I will email you when your order has shipped. A 6.625% sales tax will be added to orders in New Jersey.
If your item arrives damaged, please contact me and we will make an arrangement that suits both of us. Please note that I am not responsible for lost or stolen shipments.
Your contact and shipping information will always be kept private and not shared with anybody.
Store Policies for Digital Products and Online Workshops
Digital products, downloads, online workshops, and video purchases are not refundable!
Do I have to spend my entire Online Gift Card at once?
If your gift card wasn’t used in total the remaining money can be used later.
What happens if my order total is higher than my Online Gift Card amount?
You will be prompted to pay the excess amount via credit card or Paypal.
Can I get a refund on my Online Gift Card ?
We cannot offer refunds on the purchase of an Online Gift Card.
Codes must be redeemed before their expiration date and cannot be applied to previous purchases. Other exclusions may apply.
Disclaimer and Copyright
As the owner of this blog I have the full intention to be compliant with U.S. Federal Trade Commission (FTC) rules about the use of testimonials and endorsements in advertising and marketing. This blog and other social media outlets are operated on a for-profit basis. In addition to the sales of workshops on this blog I receive compensation through sales of licensed products (e.g., stencils). Some of the links on this blog are affiliate links for which I receive a small percentage of any sale that is generated through the link. No additional costs are incurred for users of affiliate links.
I will only endorse products I believe in, that I use myself and that I stand behind.
COPYRIGHT NOTICE: I work very hard to create the content on this blog including all photographs, artwork, workshops and blog posts. All text, photos, videos, and other content of this site is the property of Nathalie’ Studio LLC – all rights reserved. Content of this site may NOT be reproduced in any manner without written permission.
If you would like to use any of my text, photos, videos or other content of this site, please contact me to ask at firstname.lastname@example.org .
In regards of my online workshops or Creative JumpStart Workshop content: All videos are under the copyright of the artists and are for private use only and cannot be shared. You may not teach/re-teach the information in the videos or use it for any online or print publications.
What information do I collect?
I collect information from you when you place an order or subscribe to my newsletter.
When ordering or subscribing on my site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit my site anonymously.
What do I use your information for?
Any of the information I collect from you may be used in one of the following ways:
- To personalize your experience (Your information helps me to better respond to your individual needs)
- To improve customer service (Your information helps me to more effectively respond to your customer service requests and support needs)
- To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
- To provide you log-ins for your purchased workshops on my website
- To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.)
If you decide to opt-in to our newsletter, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving the newsletter, I include detailed unsubscribe instructions at the bottom of each newsletter.
How do I protect your information?
I implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. I offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into my payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do I disclose any information to outside parties?
I do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist me in operating my website, conducting my business, or servicing you, so long as those parties agree to keep this information confidential. I may also release your information when I believe release is appropriate to comply with the law, enforce my site policies, or protect my or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at my discretion, I may include or offer third party products or services on my site. These third party sites have separate and independent privacy policies. I therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, I seek to protect the integrity of my site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
I am in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) in the U.S., I do not collect any information from anyone under 13 years of age. My site, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on Jan 27, 2021